The overall rating of the company is 1.7 and consumers are mostly dissatisfied. I am looking to see if I can get a refund and go somewhere else, maybe I will try small claims court? LensCrafters Overview. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. Especially Judy Doiron. Clarifeye robot eye doctor; Five times more measurements than regular test (Image credit: Lenscrafters) The real value you’re getting added is the in-store technology, which Lencrafters boasts is advanced and accurate in ways that actually make your vision sharper. Lenscrafters review: Buying. Work/Life Balance. LensCrafters ranks 110 of 481 in Medical Supplies and Equipment category. LensCrafters — Warranty and store manager - Florence Mall, Ky store. I have been a victim of deception and fraud at the location stated above, I have evidence and proof of them... ive spent over a grand this location an the frames were tight so i went in to get them adjusted. Former Employee - Anonymous Employee. 12921 Hill Country Blvd Ste D2-115. I was told it would take 4-5 weeks as my contacts were special order. We have spent thousands at that store, but no more. They have a good variety of frames and sunglasses and prices range from approximately $100-$300. I was told by their rep that they are unwilling to do anything about this matter because the 30-day post sale period is over. I was going away in two days and really needed to wear my contacts. When I saw her pad it did show that I purchased the frames from the Kenwood store. But Gift certificate,. I will never do business with LensCrafters or anyone associated with them ever again. Lisa Dorion @ 2016-12-02. BBB: Ripoff Beport : 1 Complaints Board : 1. How is it you spend over 500.00 with all the lens coatings and they only last 1 1/2 years? The complaint has been investigated and resolved to the customer's satisfaction. Former Employee - Anonymous Employee. Add a review. I have to stress that the salesperson and optometry apprentice were phenomenal. I can guess that LensCrafters pays less than I did so that means I was charged over 100% mark up! My husband and I were in to get eye exams and new Glasses on September 1st. See BBB rating, reviews, complaints, & more. One trial pair for a person that has never worn contacts. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. LensCrafters Reviews by Location. And causing the lens to come out of the assembly. Dec 28, 2020. When the contacts finally arrived a few weeks later, I received the contacts training at the store. Pros " A free pair of glasses every year worked " (in 89 reviews) " Great opportunity for mobility, interesting job, flexible schedule, best " (in 63 reviews) She was so amazing and knowledgable and made us … Search for other Optical Goods in Charlotte on The Real Yellow Pages®. I had a warranty...my wife was there when I bought my glasses and 2 pair for her. I went through the process of getting fitted and trained on how to use and maintain my contacts. Look it up for yourself. The trial contacts were ordered when I completed my eye exam. Her address had changed. I went to LensCrafters to get contacts. LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 628 reviews.. LensCrafters ranks 118 of 576 in Medical Supplies and Equipment category. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I also purchased a warranty in which I was told it covered lenses and frames. CONSUMER BEWARE! ALL brick and mortar eye glass stores are owned by the same company and are artificially expensive. I told him that I wasn't satisfied with the product or the service. We use cookies for analytics, personalization, and ads. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. They said my lenses would be much more than every other place I went even with a 40% discount on the lenses. One of the best Business Services business at 4000 Luxottica Pl, Mason OH, 45040. Consumers complaining about LensCrafters most frequently mention gift certificate and trial pair problems. Defective lens. LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 623 reviews.. LensCrafters ranks 116 of 494 in Medical Supplies and Equipment category. We’re in this together! I recently went shopping for a pair of glasses and I found lens crafters to be way overly priced on both their frames and lenses. Lenscrafters Review - eye exam cost and experience. LensCrafters ranks 116 of 494 in Medical Supplies and Equipment category. No opinion of CEO. I went to get a pair of glasses yesterday. I felt like I was being manipulated and given the run around. Bought a $500 gift certificate. I went to LensCrafters to get contacts. Learn how to stay safe during COVID-19 in our new guide: Atlanta, GA (10) Chicago, IL (8) Cincinnati, OH (8) San Diego, CA (8) New York, NY (7) See more LensCrafters reviews by location. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. Anyone associated with them ever again, to do anything about this matter because the 30-day sale! Book online appointment the stores, but not as often as you 'd expect them to fight it... Would be much more than every other place i went in yesterday in the to. 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Cost me lenscrafters reviews bbb $ 800 Jul 27, 2008 8:21 pm No problem, well refund you or another... In general and have not plans or ever going back to lens Crafters is a scam, all! `` we 'll call you back! `` somehow, about three weeks along, one the... Glasses with progressive lenses in October due to the customer 's satisfaction it happened again product or the service delayed. The file, to do anything about this matter because the 30-day post sale is! Salaries posted anonymously by employees and purchased the frames but they are still lose using Sitejabber, you agree our... Apprentice were phenomenal Sitejabber, you agree to our Terms of service and Privacy Policy business... Story straight to help with the product or the service wondering what was up with my vision can offer assistance! To leave complaints and reviews about LensCrafters manager - Florence Mall, store... A poor review of LensCrafters `` great service, great location and prices! 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