So I signed up on the USPS site for email alerts for any future transit progress using the tracking number. One mailed early December, one early January. I must say that this is very frustrating, not knowing if or when a package will ever show up. The first time the package arrived over a month late. I purchased a $40 item on Tuesday, and the seller promptly shipped it on Wednesday. Re: USPS package stuck in transit? WHAT!! “Lost packages are not the issue. When the Help Page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package … Let the seller know your item hasn't arrived document.write ("-->, . I sent gifts (not for etsy) to parents, and a similar thing happened - mistakenly sent to wrong city, now "in transit" with no updates. We recommend you wait another 2 business days as normally, your package will still arrive. @fadule8 what happened with your package? And then you will have to transfer the tracking info back to eBay. If tracking shows delivered, but there was no signature confirmation required the seller may still lose the A-Z Claim even if shipping was purchased through Amazon. We recommend that you don't extend your handling time. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); If you are in the guaranteed delivery program, I believe the buyer can ask for a $5 credit from ebay. I have called the local post office in the past which also works. First you want to go to the USPS.com/help/claims.htm address which will bring you to the official File a Claim section of the USPS website. Never helpful. Sounds like your methods don't take a lot of time which is good. I tried the form it will only allow US addresses. I've marked this for future reference. document.write ("?zoneid=4"); Item was held by USPS in locker for 5 days then marked ‘RTS’ (Return To Sender) with original tracking number. The seller refused to call FedEx and inquire about the lost package and eBay sided with him because he has a tracking number and a proof of delivery document completely ignoring that I had a case ID number with FedEx with them stating they misdelivered the package. A customer placed an order on May 10 and I shipped it out on May 11. A package from China was shown delivered, but no package… I live in an apt. At my wits end. wow, that is really something. '&charset='+document.charset : (document.characterSet ? USPS. If 36 to 48 hours have passed and still your package is a no-show, then you can file a complaint directly at Amazon. I ordered off eBay; nothing expensive. This time, I'm on the customer end of things. I shipped a package out four days ago via USPS First Class. So if i file a claim with ebay i lose the case because seller has proof of delivery,right? TIA ETA: My postman never comes that early, and I did get a soft package in my mailbox today, … USPS Delivery Confirmation does not specify what address the package was delivered to. 'no access to delivery location.' Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Then, if your tracking shows your item as “delivered”, but you haven’t received it, you’re going to be frustrated. Both women have filed claims for packages not received by their customers on the promised delivery date. If the item is worth $750 or more, it should also show the signature confirmation of the recipient. My package was picked up last Thursday, 12/8, but it was never scanned. Must be all those vibes I have been sending out. Seller Ponders USPS Claims for Delayed Deliveries: by: zeek6228 : Sat Jan 2 08:49:10 2021: If eBay decides an INR case in the buyers favor the buyer gets to keep the item for free, you get to pay for it and of course the insurance claim is denied because the package was delivered. For 4 days, nothing was updated...no movement....no scans....stuck. Shows item was out for delivery but then later that day marked now as “awaiting delivery scan”. When it comes to receiving a much-anticipated package, chances are you are eagerly monitoring its tracking to your doorstep. eBay is steering sellers away from shipping via USPS, according to reports from several sellers. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. USPS tracking shows that yesterday all the 3 were delivered into the parcel locker. I did receive the “We have successfully completed your Package Pickup” email from USPS.com, with a confirmation number. This means that your order is waiting to be shipped to your customer. The address is also a neighboring state so not too far. About 1.5 hours after receiving the "delivered" email, went to mailbox and package wasn't there (but lots of other mail was). If someone sends me something that doesn't fit in my mailbox, they put it in the parcel locker and then they put the key to open it in my mailbox. This is literally impossible for them to have access issues to. '&charset='+document.characterSet : '')); Registered Buyer 04-25-2019 10:34 PM. Ugh. eBay and Etsy have sounded the alarm on USPS package delays, but shipping company Shippo has actually published hard data that shows which services are impacted and by how much. '&charset='+document.characterSet : '')); I did get 3 UPS packages later in the day. An Amazon spokesperson declined to comment on what percentage of its packages are delivered by USPS, but some analysts estimate the Postal Service delivers 40% of Amazon's orders. My package moved within a day of filling it out but the interesting thing is I got an email explanation for delay from my local USPS Supervisor. When a customer contacts me about tracking issues, I always advise them to copy and paste the number to the usps web site to get a more accurate update. The shipping address on the order on Ebay comes up correct. What should I do? Last time my post office called the driver to make sure it was being delivered. [CDATA[ I don't know, but it's worth a try. document.write (" Where’s My Stuff > Select Issue Details > Tracking shows delivered but item not received. You may file a claim for: Insured mail or Priority Mail (15 to 60 Days); Cash on delivery items (15 to 60 Days) Priority Mail Express items (7 to 60 Days) Registered Mail with postal insurance packages, etc. if (document.context) document.write ("&context=" + escape(document.context)); Try this! I call post master and sign up for text alert on problem box, and email complaint on USPS.com, and miraculously all boxes show movement within 24 hours. It never came. How eBay Sellers Can Use USPS Tracking to Commit F: by: a_c_green : Wed May 6 14:18:38 2015: @ebay refugee camp: > You cannot run that scam on ebay, ebay will check the > address to see if it was shipped to the correct address. For me, it's contacting the seller (no emailing or calling of the USPS needs to be done, just the act of emailing the seller)...seems like that shakes it loose in the cosmos. Usps delivery confirmation is so unreliable i don’t even look anymore half the time. Yup! I've been sitting at home working and waiting on a package several times when USPS pulls up and then just drives away. She immediately wrote back: Yes you as the sender need to file the postal claim (which is why you have insurance on a package) When will you be resending my items? Package had tracking. If you are in the guaranteed delivery program, I believe the buyer can ask for a $5 credit from ebay. Actually, I just checked an ebay package that was mailed on 2/24. I have 1 sitting in NY stalled out for 2 weeks supposed to be heading to Texas. Few more days have gone by and still have not received it. I would love to compile a list of actions that can be taken that could help get packages located and moving...especially during the crazy busy holiday seasons when customers get anxious! Does this mean someone took it, that they delivered it to the wrong address or ? The USPS also warned customers of a busier season, with the peak week being Dec. 16 to 21, and urged people to send gifts early. If it’s still not there, contact your local USPS post office. Tracking Shows Delivered, But No Package! Informed Delivery ® Users Informed Delivery provides a digital preview of your incoming mail. The carrier has not yet come to pick it up. It made it to within 50 miles of the buyer's home in Iowa in two days, then bounced out to TX, back again to Iowa, then to Tennsessee, then to Oklahoma, then back to Iowa, back to a different city in TX, then to yet another locale in TX where it sat for 3 days, then to New York, where it departed 3 days ago, current whereabouts unknown. Some sellers believe displaying longer delivery estimates will help protect them from unreasonable expectations on the part of buyers, who are always anxious to get their items quickly. When I checked on the status this morning, it is "In Transit" with no expected delivery date on the USPS website. They have also suggested that you file a claim on your end as well. So it shows up quickly as being in USPS possession. Has been happening regularly over past 2 weeks...no tracking, lost, hung up, delivering 10 days plus for Priority. Advice, College Life. I create scan form to speed things up. document.write ('&cb=' + m3_r); My address on ebay is correct, as is the address on Paypal. They've already done everything they could to insure delivery. Why does anyone pay for tracking??? I've always had USPS deliver mail to me and when the boxes are too-large, they leave it in the front-yard. We first recommend asking your recipient to check any other locations the package might be (the front door, back door, mailbox or even a neighbor's house). eBay international standard delivery supports shipments to over 210 countries, offers better tracking visibility and includes late delivery protections for standards, service metrics, and feedback. ", "Yet on 2000+ of my listings where I carefully created Business Policies with FedEx shipping options, eBay is HIDING them and there's no workaround.". if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Compounding the problem, according to another reader: eBay is hiding domestic shipping options he offers to shoppers - including FedEx shipping options. I will be filing a claim with the USPS as this is showing DELIVERED to the correct address but you are saying it was not delivered. One more leg to journey to her house. Had there not been an update, they would not of been able to tell you anything. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. (15 to 60 Days); As you can see, every mail service may have a … 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); what do i do now? var m3_r = Math.floor(Math.random()*99999999999); Still, it is messaging to customers that parcels sent by Dec. 18 could be delivered by Christmas, even though Philly-area businesses have reported packages sent as early as Nov. 27 remain undelivered, with no tracking updates of their status or location. Actually, I just checked an ebay package that was mailed on 2/24. Buyer said package not received, but USPS shows delivered. But others believe it will put their listings at a disadvantage, pushing shoppers to other websites promise quicker delivery times - even if those sites can't actually "deliver" on those promises.